A Complaint from Cleveland, OH
August 4, 2008
Mike of Cleveland, OH, made this complaint on July 23, 2008:
Check this out! Forgot to pay the gas bill. my bad, gas man comes out to the house and turns the gas back on, but, leaves the hot water tank on high! Being the bachelor at 30 years of age that I am, I only go down to the basement to do laundry, maybe once a month. I open the door to the basement 11 days later as it took everything I had to get it open.
I found it to be, my best guess, 95 degrees and like a sauna.
The entire basement had mold from the drop ceiling to the walls going up the stairs. Since it is MOLD, I was told immediately that my coverage was only 5000. I repeatedly told 5 different people from Allstate, that obviously didn’t know how a hot water tank worked, that I was so thankful the safety valve was working on the tank and myself and my cats didn’t die in an explosion.
They wouldn’t take steam damage as an answer. it’s MOLD, it’s MOLD all 5 said! I simply replied that MOLD doesn’t bow drop ceiling tiles, and that if it was only this MOLD I could clean it. I wasn’t looking to make anything, I just wanted my basement back the way it was.
It took Allstate an additional 16 days to finally get an actual adjuster to come out to the house today. I was set up in a hotel in the meanwhile, but only until the day of inspection! Not even another night. I have two cats and a girlfriend whom regularly spends the night. I had to be out of the hotel on the 23rd, the day finally someone would come out from Allstate between the hours of 8 to 11 am, not to mention checkout was 12. At that point if they denied the claim, I would have to be out that day. I never thought it would get that far! They didn’t even care that I have food in fridge and freezer, cats and everything that I took away from the house.
What, live out of my van with cats, food and everything I brought, with nowhere to go! So, inspector came out and seemed like he understood but yet I get the call, MOLD damage again AKA 5000 which my hotel was included in ,1200 as of the 23rd, and it is not the Ritz.
He finally accepted the drop ceiling as steam damage and would cover that. Now, what person in their right mind can claim one thing is covered by what happened and the others aren’t? Bowed ceiling tiles aren’t caused by mold and neither is wet carpet or furniture dripping from them. He took plenty of pics, and I can’t wait to take them to court. Anyone know a good lawyer in Cleveland? Goods hands my ass! Now paying for my own hotel and the house is untouched as mold is still growing from the basement sauna!
