A Complaint from Camarillo, CA

Kevin from Camarillo, CA made this complaint on 03/28/07:

I was the victim in a car accident. Somebody that Allstate insures backed into me. Adam from Allstates’ Western Claims department accepted 100% liability for the accident. The person that hit me also wrote a letter admitting their 100% guilt in the accident. I faxed my receipt for my rental car to Steve Kennedy. I called 4 times to ensure that he did receive the receipt.

When I finally did speak to Steve he was VERY rude. Stating that he has decided to no accept responsibility for the accident. I explained about the letter from the other driver and the fact that Allstate has accepted fault. He than said he would give me $500 of the $855.42 that Allstate owed me. He went to say if I did not like it too bad. I have made several more attempts to reach Mr. Kennedy to resolve the matter. This will be my step before legal action.

Kevin